Space Coast Region
Merritt Island Campus
Case Study Report
Of
Empress Luxury Lines
Amanda L Zuber
MNGT 5000
Management
Submitted to: Leo Lennon
October 31, 2011
Synopsis
Empress Luxury Lines is a canvas line familiarity that has experienced recent financial troubles. In the 1990s they change magnitude the fleet of ships because of charter during the stock market bubble. However, this increased demand did not last long. The stock market plummeted, September 11 shocked the nation, and a recent outbreak of the Norwalk virus on base ships made bookings decrease dramatically. Additionally, hurricanes plagued the Caribbean and Gulf ports in 2005 causing cruise lines to issue refund checks along with increased fuel costs.
The reduced earnings meant Empress could not invest into a computer corpse upgrade that employee Antonio Melendez had been requesting for two years. During recent thunderstorms, a mogul batch struck their system, which caused damage to the electrical resistance wires and computer circuits. Kevin Pfeiffer, a sassy employee still on probation, was the computer technician who investigated the damage caused by the power surge. Kevin reported his findings to Phil Bailey, and his estimate was that the damage was only about $15,000 to repair.
He thought this would be good news to Phil.
Phil was upset by this news and immediately called Roger, Empresss CFO, and Antonios boss. After the visit call with Roger, Phil instructed Kevin to dig up just about all of the underground wire and cable and haul it off before the restitution adjustor arrived. Kevin knew that this would cause the repair costs to reach nearly $500,000, well above the initial damage estimates. As Phil pointed out, this gold would go a long way to cover the cost of the new computer system upgrade they had been requesting. Even though Kevin was a new hire and still on probation, he refused Phils request.
Kevin confided in his boss, Antonio, and...If you want to get a broad(a) essay, order it on our website: Orderessay
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